Effective Date: March 24th 2025

At Mad About Pies, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website: www.madaboutpies.co.uk.

1. Information We Collect

We may collect and process the following types of personal information:

  • Contact information – such as your name, email address, phone number, and postal address.
  • Order information – including billing details, delivery address, and details of your purchases.
  • Technical data – such as IP address, browser type, and information about how you use our site.
  • Marketing preferences – if you opt in to receive newsletters or promotions.

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders.
  • Communicate with you about your order or enquiry.
  • Send marketing communications (only if you’ve opted in).
  • Improve our website and customer experience.
  • Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal data. We may share it with trusted third parties for the purposes of:

  • Delivering your order (e.g. courier services).
  • Processing payments.
  • Hosting and maintaining our website.
  • Marketing (if consent has been given).

All third parties are required to respect your data and treat it in accordance with the law.

4. Cookies

Our website uses cookies to improve user experience and track site usage. You can manage your cookie preferences through your browser settings.

5. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

6. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request erasure of your data.
  • Object to processing or request restriction.
  • Withdraw consent at any time (for marketing).
  • Lodge a complaint with the Information Commissioner’s Office (ICO).

7. How Long We Keep Your Data

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or to comply with legal and regulatory requirements.

8. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Mad About Pies
Email: info@madaboutpies.co.uk
Website: www.madaboutpies.co.uk